1.1 We try to call customers 15 to 30 minutes before our arrival. If there is no answer, we reserve the right to cancel the appointment.
1.2 Our normal hours of work are between 7am and 7pm. We do provide 24-hour service, but extra charges may apply outwith those hours.
2.1 We do not accept liability for any loss, damage, or injury howsoever arising, save as specified below:
2.1.1 Personal injury or death which is a direct result of negligence on the part of Young’s Pest Control in the course of carrying out the services.
2.1.2 Replacement or repair, at our option, of any fixtures or fittings significantly damaged as a result of our work. However, when we have advised the customer before starting the work that the work cannot be carried out without such damage, the customer understands that by giving permission for us to carry out the work, he or she is agreeing that we will not be liable for replacement or repair that was advised in advance would be necessary.
2.2 The customer shall not be entitled to make any claim against Young’s Pest Control or its employees unless he or she gives written notice that provides sufficient information to enable us to complete an investigation the claim within 28 days of the date on which the client becomes or ought reasonably to have become aware of the occurrence of such event.
2.3 Young’s Pest Control shall in no circumstances have any liability for any loss of profit, use, or business interruption, or other indirect economic or consequential loss or damage.
3.0 Force Majeure
3.1 If circumstances reasonably beyond our control, such as but not limited to weather or travel disruption, cause delay or prevent us from carrying out work as agreed or booked online, the work may have to be rescheduled for a future date.
4.1 Business clients will be provided with an invoice, payable within 30 days.
4.2 Residential customers payment is due upon the completion of the work.
4.2.1 Payment for work booked by the customer to be carried out while the customer is absent from the premises, is due within seven days after treatment is carried out.
4.3 Failure to pay in a timely manner may incur late payment charges.
4.4 Acceptable payment methods: cash, all major credit cards, cheque or bank transfer. Please contact us for further information if required.
5.0 Treatments when customer not present
5.1 By submitting your booking via our online system, you authorise Young’s Pest Control to carry out the requested work and you agree to pay for the work carried out.
6.0 Data Protection
6.1 We collect personal data through our booking forms. This data will never be provided to third parties unless we are legally required to do so. We will take care to keep your data safe in accordance with the Data Protection Act, and we will never sell your information.
7.0 Call-Out Fees
7.1 We reserve the right to charge a callout fee where we think it’s applicable, for example, when we cannot access the premises or where no treatment is carried out after our arrival onsite due to reasons beyond our control, or if no pests are found.
7.2 If the customer decides not to have work carried out after our arrival onsite, we reserve the right to charge a call-out fee.
8.1 All complaints must be submitted in writing.